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Official Website For Nine App for Sai Alumni

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Official Website For Nine App for Sai Alumni

Official Website For Nine App for Sai Alumni

Nine App for SSSIHL Alumni

FAQ Category: Troubleshooting

Clicking into a chat or on a chat notification takes you to the latest chat message instead of the latest unread message

December 31, 2018 by Lom Harshni

We are aware of this issue and expect to get a fix in place by March end, 2018. We thank you for your patience in continuing to use and enjoy Nine till such time this fix is implemented.

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How do I get help, raise a support ticket, or contact the Nine team about issues related to the app?

December 31, 2018 by Lom Harshni

Feel free to email us with your issues at contact@nineapp.io and we will open a support ticket for you and work to resolve it.

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I experienced some unexpected behavior or inconsistencies after upgrading to the newest version of Nine. What can I do?

December 31, 2018 by Lom Harshni

App upgrades can sometimes cause instabilities. If you face such issue, and have an Android phone, please clear the Nine app data from the system settings. To clear the data, go to Phone Settings>apps> nine>storage>clear data. Now simply login again. If you are experiencing further difficulties, please contact the Support team at contact@nineapp.io. iPhone users …

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