FAQ Category: Troubleshooting

We are aware of this issue and expect to get a fix in place by March end, 2018. We thank you for your patience in continuing to use and enjoy Nine till such time this fix is implemented.

Feel free to email us with your issues at contact@nineapp.io and we will open a support ticket for you and work to resolve it.

App upgrades can sometimes cause instabilities. If you face such issue, and have an Android phone, please clear the Nine app data from the system settings. To clear the data, go to Phone Settings>apps> nine>storage>clear data. Now simply login again. If you are experiencing further difficulties, please contact the Support team at contact@nineapp.io. iPhone users …